Financial FAQ

Deposits and Payouts

What deposit fees do you charge?

All deposits with Bodog are processed free of charge. However, we may charge a fee if you deposit money into your Bodog account and then withdraw it without placing any bets first. This fee will be limited to our actual costs of processing the transactions. In addition, eWallets may charge their own fees per transaction as per their specific policies. You may inquire for a fee structure from the eWallet you are using by contacting them directly. Also, Your Credit Card provider or Card Issuing Bank may also charge fees such as Cash Advance Fees or International Transaction Fees. Please review our Fees section for more information.

How do I know my money is safe?

Bodog Poker, Casino, Sportsbook and Racebook is run by the eSportz Entertainment Group. eSportz is one of the largest international gaming groups in the world and has been processing wagers online and over the phone since 1996. eSportz is widely recognized as providing the highest level of payout services in the business. Bodog Poker, Casino, Sportsbook and Racebook uses SSL encryption on all sensitive areas of Bodog.ca and all related sites. When you are accessing a secure site, your browser will display one of the following security icons:

Microsoft® Internet Explorer®
Mozilla® Firefox®

Lastly, once information is secured in our databases it is protected against hackers through the use of multiple firewalls. Even within Bodog Poker, Casino, Sportsbook and Racebook, access to your information is monitored and restricted to upper-level Bodog staff on a need-to-know basis.

If you have any questions or comments regarding our security procedures, please do not hesitate to contact us by email at the contact information below. Our Customer Service Center is open 24 hours a day, 7 days a week for your convenience.

Phone: 1-888-BODOG-CA (263-6422) (toll free).
Email: service@bodog.ca

What is the minimum amount I can deposit?

The minimum deposit amount to fund your Bodog account is CA$ 20. Some methods may however have a higher minimum deposit amount. Please consult the Deposit page to view the specific limits for each deposit method available to you.

How do I know my financial information is secure?

Bodog works hard to ensure your account information is secure. While online banking and e-commerce is very safe, as a general rule you should be careful about giving out your personal financial information over the Internet.

To ensure any emails received from Bodog are genuine, look for a proper Bodog greeting. Bodog emails will always begin with your last name and Bodog account number. Emails will be sent from Bodog.ca, and newsletters will be sent from press@reply.bodog.ca.

When signing in to your Bodog account, avoid using any hyperlinks that you receive in suspicious emails or newsletters. You should always manually enter the URL as www.bodog.ca.

You may be requested to fax documentation to us to verify personal or financial information used in your Bodog account. However, you will never be asked for your personal password. If you are suspicious about an unsolicited email that asks for documentation, sign in to your Bodog account. If the email is legitimate, a copy of it will be included in your account messages. If no message is waiting for you, or if you are suspicious of any requests concerning your Bodog account, call our Financial Services Department at the number listed below. If the request is legitimate, a representative will authenticate it. Also, do not fax requested documentation to any number other than the fax number listed below.

Phone: 1-877-BODOG-CA (1-877-263-6422) (Toll Free)
Fax: 1-866-737-8458

www.antiphishing.org has compiled a list of recommendations that you can use to avoid becoming a victim of sophisticated phishing scams.

What payout fees do you charge?

If applicable, fees for residents of your area will be displayed on the Payout Page when you are logged into your Bodog account.

Please note some payment providers may charge you additional fees to receive your funds, which Bodog is not responsible for.

How long do payouts take to process?

Payout requests can take as little as 24 hours to process, as long as all preauthorized or pending deposits to your Bodog account have settled. After a payout has been processed and the funds have been removed from your Bodog account, the transfer times are as follows:

Check by Courier – Please note that there may be a processing period once the funds have been removed from your eCash account to the time your check is mailed. Please refer to the Payout Page for up-to-date timeframes on delivery standards.

When do you settle wagers?

Wagers are settled as soon as we receive confirmation of the official score or outcome. Sometimes getting confirmation of the official score takes several minutes. Wagers may take up to one hour to be graded during high-traffic peak times.

How do I find out if my bet wins?

After signing in, click the Manage Account link and then click the Bet History link in the left navigation bar of the My Account page. You can view a list of your bets that have closed within the last 1, 2, 7, or 14 days and find out if the bets won or lost (and your win/loss amount). See Viewing Your Bet History for more information.